Jimmy John's Reviews

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General rating

1.8/5.0

Of the 45 reviewers, 7 (15.56%) recommend this store.

Customer reviews

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Very Poor Customer Service
The Alamosa, Colorado Jimmy John's store is the worst one I have visited they don't tell you what number to listen for, they DO NOT put your order in a bag or give you napkins it's like they are scared to do anything else other than taking sandwiche orders and making sandwiches, I have been to locations in Colorado Springs, Pueblo and Canon City and have never had Service like Alamosa, Colorado gives and these guys are Freaking Sloooooow, I would hate to see their delivery service, and the bread they are serving is kind of hard cause they are not pulling from a bread warmer the bread is out in the open

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Oscar121

Reviewed on: Jul 01, 2023

Great food every day!
Jimmy Johns is consistent, fresh and reasonably priced. Quick healthy food that I enjoy.

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Victoria J.

Reviewed on: Jun 30, 2023

Recommends this store!

The lamest sub ever.
I wanted to try jimmie johns for the first time. Ordered the roast beef. It came with 2 slices of beef, lettuce and tomato and no cheese for almost $8 bucks. It was the lamest sub I've ever eaten. My first AND last time I've eaten there. Won't be back. So much for being "gourmet"

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Hayes350

Reviewed on: Jun 23, 2023

Messing up the order
We had to tell them a bunch of times our order and they didn't get it right,we had to pull up to the window and tell them and they still didn't get it right. They also charged us the wrong amount when we should've paid less for our order.

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Reyes230

Reviewed on: Jun 17, 2023

Horrible Jimmy Johns and Door Dash Partnership
I ordered Jimmy John’s via door dash. Door dash said I have 10mins remaining to place my order and when I did I never received my order nor any follow up comms. I reached out to door dash and they told me that they could not provide a refund. I paid $20 for a $10 sandwich. You are a million dollar company and I am not so I need my $20 back so that I can buy groceries since I can’t get my sandwich. UBER EATS WOULD NEVER #STARVING

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Rose534

Reviewed on: Jun 15, 2023

I WORK LITERALLY 5 MINUTES FROM JIMMY…
I WORK LITERALLY 5 MINUTES FROM JIMMY JOHNS AND OFTEN CANT GET AWAY FROM WORK DUE TO WORKING IN THE MEDICAL FIELD- IT TAKES THEM 45 MINUTES TO 1 HOUR TO DELIVER ONE SANDWICH- FREAKY FAST MY A**! THIS HAS HAPPENED MORE THAN ONE OCCASSION- WHEN YOU CALL "OH THE DRIVER IS LEAVING NOW!" OVER IT.... WILL NOT WASTE MY TIME AGAIN!!

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Allison.Cook

Reviewed on: Jun 14, 2023

Freaky fast! HA!
I WORK LITERALLY 5 MINUTES FROM JIMMY JOHNS AND OFTEN CANT GET AWAY FROM WORK DUE TO WORKING IN THE MEDICAL FIELD- IT TAKES THEM 45 MINUTES TO 1 HOUR TO DELIVER ONE SANDWICH- FREAKY FAST MY A**! THIS HAS HAPPENED MORE THAN ONE OCCASSION- WHEN YOU CALL "OH THE DRIVER IS LEAVING NOW!" OVER IT... WILL NOT WASTE MY TIME AGAIN!

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Marshall561

Reviewed on: Jun 13, 2023

Worst rewards program in the industry
When I spent several hundred dollars on sandwiches for a family party, I was shocked to find out that I only got one credit. I learned that the rewards are visit based, not spend based. Who does that?! Nobody! Soooo cheap! So the next major get together, I had the store manager enter every sandwich separately (43 of them) so I could get credit for each purchase. Then I learned (after calling customer support) that you can only get credit for one purchase every two hours. Who does that?! Nobody! The app and online are intentionally obscure about how the program works or what you get for what you buy. And who cares about stupid badges. I'm supposed to feel pride for having bought 388 inches of sandwiches and got nothing but an achievement badge for it!? Are you kidding me?! I like JJs sandwiches but I feel so disrespected and unappreciated as a loyal customer. They obviously are more interested in not rewarding customers and have gone to great lengths to make their rewards meaningless and hard to qualify for. I will NEVER EVER again buy a large amount from JJs! They worked hard to drive me to competition and finally succeeded. And they just don't care.

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Jeffrey C.

Reviewed on: Jun 08, 2023

Worst Rewards Program in the Industry
When I spent several hundred dollars on sandwiches for a family party, I was shocked to find out that I only got one credit. I learned that the rewards are visit based, not spend based. Who does that?! Nobody! Soooo cheap! So the next major get together, I had the store manager enter every sandwich separately (43 of them) so I could get credit for each purchase. Then I learned (after calling customer support) that you can only get credit for one purchase every two hours. Who does that?! Nobody! The app and online are intentionally obscure about how the program works or what you get for what you buy. And who cares about stupid badges. I'm supposed to feel pride for having bought 388 inches of sandwiches and got nothing but an achievement badge for it!? Are you kidding me?! I like JJs sandwiches but I feel so disrespected and unappreciated as a loyal customer. They obviously are more interested in not rewarding customers and have gone to great lengths to make their rewards meaningless and hard to qualify for. I will NEVER EVER again buy a large amount from JJs! They worked hard to drive me to competition and finally succeeded. And they just don't care.

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Eileen K.

Reviewed on: Jun 07, 2023

Great place to eat!
Angela is a great manger and she's really kind and respectful when costumers walk in ready to order.

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Christy

Reviewed on: May 30, 2023

Recommends this store!

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FAQs by the Kupn Community

What made you choose Jimmy John's over similar businesses?

Serenity B. Sep 29, 2021

Few options, and they're fast in delivery. (No time to send anyone to pick up.)

Sophia265 Dec 06, 2020

Because I always hear the commercials on TV the radio etc. And I am delivery driver and get to smell them all day... they definitely smell better than they taste...

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Is Jimmy John's a scam or a legit company?

Joann W. Aug 19, 2022

It is a Nationwide franchise. It's no scam. Thank you for your time.

Oscar253 Dec 07, 2020

It's legit but it shouldn't be... I've had 7-11 subs that tasted better than this "food"... questionable

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Can you share a success story using Jimmy John's?

Ron Dec 06, 2020

No. It was terrible they do not know what a Cuban sub is and about broke my teeth on the bread. No press horseradish and mayo on it? Had to request my pickles... that was gross 1st and last time...

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